Policies

Returns/Exchanges.

We only accept returns if your item arrived damaged.  All other orders are final sale.   If your order arrived damaged please contact us with your order number, and a photo and we will ship you a new one!

 

International Orders.

Yes, we do ship internationally!  And yes, shipping across the world or even to our neighbors up north can be pricey! But, those are real shipping costs.  We actually charge you a little less than what it really costs us, so no we are not making money off of shipping. 

 

Who pays duties for International/US shipments?

Customs fees are never the vendors responsibility, they are an import, not an export charge, and we can't tell in advance if they will be charged, or how much they will be.

Any duties, if incurred, are the responsibility of the buyer.

In general, for Canadian shipments, our products are typically exempt however there are exceptions that occur depending on the customs processing officer.   For other countries, it seems it depends on the customs processing as well.  We rarely hear of customers having to pay duties, but it does happen and is just a part of International shopping and shipping. 

Your Joyologist does accurately mark the package with appropriate documentation to help expedite the customs process.

 

Shipping.

We typically ship via US postal service, First Class and Priority, depending on the size and weight of the package.  You always have the option to choose Priority over First Class as it is the faster option.  We are able to rush orders and ship them via UPS or Fedex as well.  Please contact us if you have questions or concerns about your shipment.  

Orders ship within 1-3 business days of receiving your order. 

Your Joyologist is not responsible for domestic or international items lost via the USPS.

 

Privacy Policy.

We respect the privacy of our customers and clients. No information will be shared with any third parties, except in the case of the shipping carrier that will deliver your package.  Your payment information is kept under lock in key in a secure server.  We don't even see it ourselves. 

 

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

 

Coupons/Discounts.

Discounts are not able to be combined and may not apply to items that are already on sale. 

 

Wholesale.

Wholesale accounts are available with a valid resale license.  A minimum order is required. Contact us for more information or to go ahead and get our goods in your online or brick and mortar shop!